Shipping & Returns


Thank you for shopping and supporting Vitlete. 
If you are not 100% satisfied with your purchase, we're here to help you.

Vitlete support is available anytime via email at support@teamvitlete.com 
We do our very best to respond to support emails within 24 hours.  

Returns Policy
Our products can be returned within 30 days of the original purchase date of the product. 
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item(s) must be unused and in the original packaging. Apparel must be unworn, unwashed, with tag(s) and in new condition. 

To complete your return, we require a receipt or proof of purchase. 
from vitlete.com.
 
Products that do not meet this criteria will not be considered for return. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery date 
 

Non-returnable items: 
- Gift cards 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at team@vitlete.com. 

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Damaged Items

We get it stuff happens, and if you receive a damaged product, please notify us immediately.

Shipping 

All orders placed before 8pm BST Monday to Friday will be dispatched on the same day. Any orders placed after 8pm will be dispatched the following business day. Orders placed at weekends and Bank Holidays will be processed on the next business day. 

WE OFFER FREE UK SHIPPING ON ORDERS ABOVE £40
ORDERS UNDER £40, SHIPPING COSTS £3.95/£5.95

Delivery within the United Kingdom takes 24 hours/48 hours (excluding weekends) and is fully tracked!

"24 Hours" and "48 Hours" does not include weekends.

Tracked International Delivery takes on average 2 to 10 business days. This is dependent on your destination. Times may vary.

- Please note, business days are Monday – Friday, excluding Bank Holidays.\

Contact Us 

If you have any questions about our returns and refunds policy, please contact us at support@vitlete.com.